At Ghunnah, we are committed to delivering the best possible shopping experience for our customers. We view all complaints and suggestions as valuable opportunities to improve our services.
This policy ensures that your feedback is addressed quickly, professionally, and in line with the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia.
1. Submitting a Complaint
You can submit your complaint through the following email: [email protected]. To help us address your concern efficiently, please include:
- Full name
- Order number (if applicable)
- A clear description of the issue
- Any relevant documents or photos supporting your complaint
2. Submitting a Suggestion
We welcome your suggestions for improving our products and services. Please send them to our email: [email protected]
3. Transparency and Confidentiality
- All complaints and suggestions are handled with complete confidentiality and professionalism
- Your personal data is processed in accordance with Article 5 of the Saudi E-Commerce Law on Consumer Data Protection and as outlined in our Privacy and Usage Policy.
Need Assistance?
We are here to listen and support you.
Contact us at email: [email protected]
